"WHO'S JEWELLERY" General Sales Policy for Online Official Sales Channels

The "General Sales Policy for "WHO'S JEWELLERY" Online Official Channels" aims to regulate the jewelry brand "WHO'S JEWELLERY" (hereinafter referred to as "WHO'S" or "whose") under Fushi Jewelry (Shenzhen) Co., Ltd. through the [WHO'S] online official channel Sales channel - "WHO'S JEWELLERY" China official website (WWW.WHOSJEWELLERY.COM) provides product sales and services to users (or "you"). Our relationship with users. Sales are only for purchases occurring entirely in Mainland China (for this purpose only, excluding Hong Kong SAR, Macau SAR, Taiwan).

Please read this "WHO'S JEWELLERY" Online Official Channel General Sales Policy and Privacy Policy (hereinafter collectively referred to as "these Terms") carefully before placing an order through the official website of [WHO'S] (WWW.WHOSJEWELLERY.COM), especially Items in bold and underlined terms contain important content related to your rights and obligations as well as limitations and exclusions that may apply to you. If you have any questions, comments or suggestions about these terms or content, please contact us through the contact information published at the bottom of these terms (Article 26). We are very willing to provide you with feasible assistance.

If you use [WHO'S] official website to purchase products or use our services, it means that you agree to abide by these terms and other applicable laws, regulations, etc. According to changes in applicable laws and regulations and [WHO'S] official website operation needs, [WHO'S] may modify these terms from time to time. You can check the latest version of these Terms at any time through the relevant pages of the [WHO'S] official website. If you do not want to be bound by these terms, please stop ordering products or using our services through the [WHO'S] official website (you can still purchase our products or use our services through our offline stores or other channels).

1. Register an account

You confirm that before you register on the [WHO'S] official website or purchase [WHO'S] products or services, you should have the civil capacity appropriate to your behavior as stipulated in the laws of the People's Republic of China. If you do not have the aforementioned civil capacity appropriate to your behavior, you should act with the knowledge and consent of your guardian, and you and your guardian should bear the legal consequences resulting therefrom in accordance with the law.

When you fill in the information as prompted on the [WHO'S] official website registration page, read and agree to these terms, and complete all registration procedures, you can obtain a [WHO'S] official website account. We only allow each user to use one official website account. You should provide true, accurate, complete and valid information to complete the real-name registration of the account.

After your registration is successful, you can log in to the [WHO'S] official website with your registered account and password and enjoy our services. If there are any changes to the information provided during registration, you should update it promptly. You shall be solely responsible for any legal consequences and responsibilities arising from the untrue, inaccurate, incomplete or invalid data or information you provide. If there is evidence that you have improperly registered or used multiple accounts improperly, we may take measures such as freezing or closing member accounts, canceling orders, and refusing to provide services. If losses are caused to [WHO'S] and related parties, you should also Liability.

You should keep your account and password properly. You understand that [WHO'S] cannot verify whether it is you who uses the account and password, so you are responsible for the actions performed through the account and password. If you discover any unauthorized use of your account, you should notify us immediately. You understand that [WHO'S] needs reasonable time to take action on your request. [WHO'S] cannot and will not be responsible for any loss or damage caused by all actions that occur under your account due to your failure to maintain account security.

2. Order

Purchase method: You can click on the [WHO'S] official website to select the product you want to buy, add it to the shopping bag and pay according to the page prompts.

Consumers can order products (hereinafter referred to as "place an order") through the official website of [WHO'S]: orders with full online payment are established and effective when the payment is completed.

You know and understand that orders in the Internet environment are characterized by instantaneity and concurrency, and we may not be able to update product inventory in a timely manner. Therefore, please note that even after the order you submit takes effect, for some special products that need to be customized, your related order may be delayed until arrival (normally the delivery time is 5 days, but under special circumstances , shipping time is 4 weeks). You agree to waive any breach of contract or liability for late delivery and you may negotiate other alternatives with us.

For other types of users (such as businesses, organizations or non-consumer individuals, etc.), when [WHO'S] notifies the user by SMS/email/or other written means that the ordered product has been successfully shipped, the order will be established and effective.

You have the right to correct input errors before the order takes effect. When you submit an order, please be sure to carefully confirm the name, price, quantity, model, specification, size, contact address, telephone number, consignee and other information of the product you purchased.

Before the order takes effect, we may refuse to accept or cancel the order you have submitted.

Once an order is established and effective, users will not be able to modify or cancel the order by themselves. Users who need to modify or cancel an order should call the customer service department at [400-665-6585]. If users purchase personalized customized products, they may not modify or cancel the order after it becomes effective.

After you place your order, the order will be sent to [WHO'S] for processing. We will make every effort to ensure that the color, design and style of [WHO'S] products displayed on the [WHO'S] official website represent the original products, but slight differences may occur due to technical or other reasons. Unless otherwise provided by law, [WHO'S] shall not be held responsible for any errors or inaccuracies in the photos or illustrations of [WHO'S] products displayed on the official website. If the user has any questions about the product, the user can send an email to [SERVICE@WHOSJEWELLERY.COM] or call [400-665-6585] to contact the customer service department.

We have the right to refuse an order that exceeds a certain quantity, i.e. quantity limits may apply to orders for certain products, and we may limit the quantity of the same type of product in a single order or in related orders. Any orders exceeding quantity limits will not be accepted. If you have any questions, you can get more information about these products by calling the Customer Service Department at [400-665-6585].

We also have the right to refuse the following orders: (I) orders placed by users who have disputes about payment or shipment in previous orders; (II) orders that do not comply with these Terms.

If we find that an order does not comply with the provisions of these terms, we will notify the user directly on the relevant page of the official website or by phone, email or text message. If the user fails to correct the errors or inconsistencies in the order placed with [WHO'S] within 5 days after receiving the above notification, [WHO'S] reserves the right to completely cancel the order and payment.

Under the following circumstances, [WHO'S] has the right to cancel your order without assuming any responsibility or providing any compensation; if you have already paid, we will refund the relevant payment you have paid to you through the original payment method:

1. [WHO'S] believes that you have violated these terms, laws and regulations, or committed fraud or other circumstances that violate the principles of fairness and good faith;

2. [WHO'S] cancels by consensus with you;

3. The delivery address or information you provide is incomplete or obviously wrong (provided you have reserved the correct contact information, we will actively try to contact you to complete or correct the delivery address and information. If we are unable to contact you , we have the right to cancel the order in advance);

4. Other circumstances under which [WHO'S] may cancel orders as stipulated in these Terms, and circumstances where cancellation of orders is permitted by laws and regulations.

3. Product supply

We reserve the right to update the type and mix information of the products provided on the [WHO'S] official website from time to time without prior notification to users.

Before the order is established/effective, if any product selected by the user is unavailable, [WHO'S] will notify the user by phone or email as soon as possible. Users will have the right to choose other products or cancel their orders, unless the order made is multiple orders; in the case of multiple orders, [WHO'S] will notify the user by phone or email of the portion of the order that will be shipped. Users will only pay for the shipped portion of the order and may then select other products to replace the unavailable products (substitutions will be processed as a separate order).

4. Create order

In order to process the order, the user must click on the "Complete Purchase" option or other option indicating confirmation of purchase on the [WHO'S] official website. After the user places an order, the order will be sent to [WHO'S] for processing. Before the order takes effect, the user has the right to correct input errors by calling the customer service department at [400-665-6585]. [WHO'S] archives evidence of all transactions between [WHO'S] and its users in accordance with the law. If there is a dispute between [WHO'S] and its users regarding transactions conducted on the [WHO'S] official website, the data archived by [WHO'S] shall be used as evidence of the transaction details.

5. Prices, Payments and Invoices

【WHO'S】The price of the product is expressed in RMB, including tax and shipping. Unless you can successfully submit an order directly and complete full payment, the relevant price information is for reference only and should not be regarded as an offer or commitment in any legal sense.

We reserve the right to modify the prices of products supplied on the [WHO'S] official website without prior notification to users. Users will be charged the price indicated on the [WHO'S] official website when the order is effective, provided that the product is in stock at that time.

For any order placed by the user on the [WHO'S] official website, the user should pay (full payment or prepayment) within the time limit required by us. We only accept payments (including bank transfer) made online using the payment methods provided.

For the sake of transaction security, you promise that you are the legal holder of this payment account. You hereby agree that for any order that we deem suspicious or unusual, we have the right to require further verification of your identity and payment account information before shipment. If you fail to follow our instructions to verify such information or we discover that there are any circumstances that endanger transaction security, we have the right to cancel your order in accordance with the provisions of these Terms and refund the relevant payment you have paid to you through the original payment method. .

All orders should be paid in RMB. Please note that your order must include a billing and shipping address in Mainland China (for this purpose only, excluding Hong Kong SAR, Macau SAR, Taiwan). Orders provided with non-Mainland China billing and shipping addresses will not be processed.

Products sold on the official website are invoiced by Shenzhen Fushi Jewelry Co., Ltd. If you need an invoice for the product you purchased, please fill in the relevant information in the invoice application information column on the relevant page of the official website 7 days after the order is completed and without applying for a return or refund. If you do not fill in any information, the default invoice title is "Personal". [WHO'S] will issue a retail VAT invoice based on the information you provide. The invoice category shown in the VAT invoice is the actual category of the product you purchased, and the amount is the actual amount you paid.

You can apply for an electronic invoice within 6 months after signing for the order. An electronic invoice will be sent to your email. In any case, after you apply for and obtain an electronic invoice, [WHO'S] will reject your request for re-invoicing. However, if you want to modify the invoice title, you can contact [WHO'S] customer service within 30 days after the original electronic invoice is issued to inform [WHO'S] of the new invoice information, and Silin customer service will modify it in the background. After the modification is completed, please check your invoice application email to see the new electronic invoice, and the original invoice will be invalid.

6. Retention of title

The products ordered by the user will be responsible for [WHO'S] until they are signed by the user. The User accepts and bears all risks for the Products upon receipt of delivery (including loss, theft or damage to any Products).

7. Delivery area

We will only deliver to addresses in Mainland China. Any shipping address located outside this area will be rejected during the ordering process. We will not process any orders for which only a mailbox address is provided. Products ordered will be shipped to the shipping address determined during the ordering procedure. Users may only provide one address per order.

Users can choose to pick up products at designated [WHO'S] offline physical stores in mainland China (if this option is provided). Transactions under this option will be subject to the general terms and conditions of sales of [WHO'S] offline physical boutiques.

8. Transportation

The order will be dispatched through a third-party express/postal service within seven to thirty business days after the order takes effect (spot goods will be shipped within 7 days, custom orders will be shipped within 30 days), unless special circumstances outside the control of [WHO'S] occur (occurrence of We will contact the user in this case).

The estimated shipping date of pre-sale products is based on the description on the product introduction page.

Products will be shipped in a single package including product, packaging, sales receipt and jewelry certificate.

An adult signature is required to receive packages.

9. Delivery issues

Failure to deliver, or deliveries more than seven (7) calendar days from the date of shipment, should be reported to our Customer Service Department as soon as possible. In order for your request to be accepted, please notify us within seven (7) calendar days of the effective date of your order. Once you have confirmed receipt of the products you ordered, you should promptly inspect the products to confirm accuracy and completeness. If the product you receive does not match your original order, or you are not satisfied, you should immediately contact Customer Service by emailing [SERVICE@WHOSJEWELLERY.COM] or calling [400-665-6585], and you may request it in accordance with the return policy Return or Exchange.

10. Pick up in store

Currently, store pickup is not supported.

11. Return and Exchange Policy

You can apply for return of any product purchased on the official website (except customized products) through the after-sales page of the official website within seven (7) days from the date of receipt of the product. You can choose to have the logistics provider designated by [WHO'S] come to pick up the goods, and [WHO'S] will bear the courier cost of your return;

All products requested for return or exchange must meet the following conditions when returned:

1. The product and related packaging must be in good condition and must not be contaminated or damaged;

2. Trademark logos and labels (including anti-counterfeiting marks) must be intactly attached to the product;

3. Unless there are other mandatory provisions of the law, customized products will not be returned or exchanged unless there are quality problems.

4. For returns and exchanges of products purchased online, in addition to meeting the above requirements, other requirements of national laws and regulations must also be met.

Please note that in addition to meeting the above requirements, in order to confirm the purchasing channel of the returned or exchanged products, all returned or exchanged products must be returned with original sales documents and invoices and original packaging that meets legal and regulatory requirements (for example, boxes, accessories, padding, protectors, leaflets, etc.) and are subject to quality inspection before being accepted. If a product does not meet the above conditions or is returned after the above deadline, [WHO'S] reserves the right to refuse a return or exchange for the returned product.

[WHO'S] also reserves the right to claim damages for any damage caused to returned products due to the customer's negligent behavior or misconduct. If the product is lost or stolen beyond the control of [WHO'S], or the return address is incorrect, or the delivery of the returned product is delayed beyond the control of [WHO'S], you will bear all the risk of return.

For return issues, please send an email to [SERVICE@WHOSJEWELLERY.COM] or call [400-665-6585] to contact the customer service department.

12. Maintenance

For maintenance issues, please send an email to [SERVICE@WHOSJEWELLERY.COM] or call [400-665-6585] to contact the customer service department.

13. Authenticity Guarantee

We guarantee that all products purchased through [WHO'S] online flagship store are genuine and authentic. The selected precious metal materials and gemstones can be tested by nationally certified third-party testing agencies.

14. Regulatory laws

All transactions conducted in the [WHO'S] online flagship store are governed by the laws of the People's Republic of China (for this purpose only, excluding the Hong Kong Special Administrative Region, Macau Special Administrative Region, and Taiwan). Any dispute or dispute arising out of or in connection with these Terms (or other terms, rules and policies mentioned therein) shall first be resolved through friendly negotiation. If the negotiation fails, the dispute or controversy shall be submitted to the jurisdiction of the Chinese court with jurisdiction over the place of registration of [Fushi Jewelry (Shenzhen) Co., Ltd.].

15. Disclaimer and Limitation of Liability

Unless otherwise provided by law, under no circumstances shall we be liable for any losses arising out of or related to the use of the [WHO'S] official website.

Unless otherwise required by laws such as applicable consumer protection laws or insurance laws (if any), under no circumstances shall we be liable for errors or omissions in the information on the [WHO'S] official website, or for your use or misuse, or be liable for any direct, indirect, incidental, special or consequential loss or damage arising from reliance on such information.

In any case, we will be legally responsible to you for all damages, losses and causes of action arising out of these Terms, or your use of the [WHO'S] official website or any products ordered through the [WHO'S] official website. (whether based on contract or tort, including without limitation negligence or otherwise).

To the maximum extent permitted by law, [WHO'S] official website, including but not limited to all services, content, functions and materials, are provided on an "as is" and "as available" basis without warranty of any kind (whether express or implied), including, but not limited to, any warranty regarding information, data, data processing services, uptime or uninterrupted access, any warranty regarding the availability, accuracy, usefulness or content of information, and any warranty of title, infringement or uninterrupted access. ANY WARRANTIES OF INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE; AND, WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS OR IMPLIED. We do not guarantee that the [WHO'S] official website or the services, content, functions or materials contained therein will be timely, secure, uninterrupted or error-free, or that defects will be corrected. We do not guarantee that the [WHO'S] official website will meet user requirements. In addition, we shall not be liable to you for your access, use or browsing of the [WHO'S] official website, or for your downloading of any materials, data, text, images, videos or sounds from the [WHO'S] official website. We are not responsible and liable for any damage caused to your computer equipment or other property, or from viruses, worms, Trojan horses, or other harmful substances that may infect your computer equipment or other property. If you are dissatisfied with the [WHO'S] official website, your only recourse is to stop using the [WHO'S] official website, unless otherwise provided by law.

16. Privacy Policy

We respect and protect your privacy. For information about the collection, use, sharing and protection of your personal information, please see our Privacy Policy. The Privacy Policy forms an integral part of these Terms.

If you wish to query, correct, delete the information and content you sent or provided, or wish to cancel your account, please check the "Privacy Policy" and follow its relevant contents.

17. Compensation

Any and all claims arising in any way from your use of the [WHO'S] official website, any content, information, software or other materials you place or transmit through the [WHO'S] official website, or your violation of the law or these Terms, Liability, costs and expenses (including reasonable attorneys' fees), you agree to indemnify, hold harmless and defend [WHO'S] (except for the foregoing circumstances caused by [WHO'S] gross negligence or willful misconduct). [WHO'S] reserves the right, at its own expense, to assume the entire defense and control of any matter subject to indemnification by you; in such event, you agree to cooperate with [WHO'S] in the defense of such claim.

18. Prohibited Content

You shall not: (I) conduct engine spidering, "screen scraping," "database scraping," harvest email addresses, wireless addresses or other contact or personal information, or access, log in or register by any other automated means on the [WHO'S] official website, or any services or functions provided in or through the [WHO'S] official website, or to obtain a user list, or to obtain or access other information or functions on the [WHO'S] official website, Including, but not limited to, any information in any server or database connected to the [WHO'S] official website or any services provided in or through the [WHO'S] official website; (II) Obtained by any means or Attempt to gain unauthorized access to computer systems, materials, information or any services available through the [WHO'S] official website; (III) To interrupt or damage the services of the [WHO'S] official website, or cause the [WHO'S] official website to The use of the [WHO'S] official website or the services available on or through the [WHO'S] official website is for the purpose of damaging the [WHO'S] official website or services due to paralysis or overload of the website's services. Or interfere with any other party's use and enjoyment of the [WHO'S] official website, including but not limited to, issuing a large number of information or requests that are not issued in response to requests; (IV) Violating the intellectual property rights or other proprietary rights of the [WHO'S] official website party Use the services or functions of the [WHO'S] official website or the [WHO'S] official website if you have or have the legal right to do so; (V) Use the services or functions of the [WHO'S] official website or the [WHO'S] official website in violation of any applicable laws. You further agree that you will not attempt (or encourage or support others to try) to use technical means to circumvent or circumvent, reverse engineer, decipher, or otherwise change or interfere with the [WHO'S] official website and content, or use it without authorization 【WHO'S】Official website and content. You may not obtain or attempt to obtain any materials or information through any means that are not intentionally made available to the public or through the [WHO’S] official website.

19. Viruses, Hackers and Other Infringements

You may not make improper use of the [WHO’S] official website by intentionally introducing viruses, Trojans, worms, logic bombs or other content that is malicious or technologically harmful. You may not attempt to gain unauthorized access to the [WHO’S] official website, the server on which the [WHO’S] official website is stored, or any server, computer or database connected to the [WHO’S] official website. You may not attack the [WHO’S] official website through denial of service attacks or distributed denial of service attacks.

20. Changes and Termination

We may modify these Terms and the supplementary agreements to these Terms (hereinafter referred to as "Changes") from time to time and make them public based on changes in national laws and regulations and the need to maintain transaction order and protect consumer rights and interests. If you disagree with the changes that have taken effect, you should stop using the [WHO'S] official website from the effective date of the changes, and the changes will have no effect on you; if you continue to use the [WHO'S] official website after the changes take effect WHO'S] official website, you are deemed to have agreed to the changes that have taken effect.

We may decide to maintain or independently close the relevant [WHO’S] official website based on operating conditions. If it is closed voluntarily, we will publish the relevant information in a prominent position on the website 30 days in advance in accordance with the law.

If we believe that you have violated our "WHO'S Who is" Online Official Channel General Sales Policy, "Privacy Policy" or applicable laws, or that you have misappropriated other people's accounts, disrupted market order, used unfair means to make profits, or committed harm If the [WHO'S] official website is secure or infringes upon the legitimate rights and interests of the [WHO'S] official website, we may directly restrict, suspend or terminate your access to the [WHO'S] official website and/or its services without notice and shall not be held responsible.

After the termination of these Terms, we will continue to fulfill the legal and valid transaction orders you generated during the existence of these Terms.

After the termination of these Terms, we may retain relevant records in accordance with applicable laws, but we do not promise to save or archive any personal data or content you submit or save on this website in a manner that satisfies you.

21. Abstention

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, the parties agree that the parties and the court shall endeavor to give maximum effect to the parties' intentions (as displayed in that provision) and the other provisions of these Terms shall Continue to remain fully valid and effective.

22. Supplementary Agreement

Due to the rapid development of the Internet, this clause signed by you and [WHO’S] cannot fully list and cover all the rights and obligations of you and [WHO’S], and the existing agreement cannot guarantee that it will fully meet the needs of future development. Therefore, the applicable valid laws and regulations, as well as the legal statements, product or service descriptions, transaction rules, etc. published on the [WHO’S] official website and published in accordance with the law, shall be deemed to be a supplementary agreement to these terms.

23. Intellectual Property and Trademarks

All trademarks, logos and service marks ("Trademarks") appearing on the [WHO'S] official website are registered and/or unregistered [WHO'S] official website and are the property of [Shenzhen Fushi Jewelry Co., Ltd.] and/or the proprietary property of any of its subsidiaries or affiliates. These Terms, as well as all materials, components and content included in these Terms (including drawings, designs, illustrations, photographs, text, computer code, soundtracks and illustration), are the exclusive property of [Shenzhen Fushi Jewelry Co., Ltd.] and/or any of its subsidiaries or affiliates. Nothing contained on the official website of [WHO'S] should be construed as granting, by implication or otherwise, any license to use any trademark displayed on the official website of [WHO'S] without the written permission of [WHO'S] or rights. You are permitted to electronically copy [WHO’S] official website pages and print [WHO’S] official website pages in paper form only for non-commercial purposes related to placing orders or shopping on [WHO’S] official website. Unless we give you specific written permission in advance, any other use of the [WHO’S] official website and its content and information is strictly prohibited.

24. Copyright

The copyright of all contents on the [WHO’S] official website is owned by [Fushi Jewelry (Shenzhen) Co., Ltd.]. All rights reserved.

25. Links to third parties

For your convenience and to improve the use of this website, this website may from time to time provide links on the website to sites owned and controlled by third parties. These links take you outside of our services and off this website and are beyond [WHO’S] control. This includes links to partners who may use the WHO’S trademark under brand sharing agreements. The sites you can link to have separate terms and conditions and privacy policies. Although we seek to maintain the integrity of our own website, we are not responsible for the content and activities of third-party sites and therefore cannot accept liability for them. Access/access to third-party sites is therefore entirely at your own risk. Please note: These sites may send their own COOKIES to users to collect or solicit personal information, so we recommend that you check the terms of use and/or privacy policies of these sites before using these sites.

26. How to contact us

If you have any questions or suggestions about the products, services or these Terms provided by [WHO'S] official website, or if you wish to make any complaints about [WHO'S] official website or its content, please send an email to [SERVICE@WHOSJEWELLERY.COM ] Or call [400-665-6585] to contact the customer service department.